By Rachael Young · Updated October 14, 2026
Keep the request genuine
Ask customers about their real experience. Do not offer incentives, require a positive rating or send only satisfied customers to Google. See Google’s review policy. This is a workflow guide, not legal advice.
Use one simple office checklist
- Trigger: choose a completed service, appointment or project milestone.
- Owner: name who sends the request and checks failures.
- Destination: verify the link opens the correct Business Profile.
- Wording: thank the customer and invite honest feedback.
- Record: note the send date to avoid accidental duplicates.
- Response: reply professionally without sharing private service details.
“Thank you for choosing us. If you’d like to share your experience, you can leave an honest review here: [review link].”
Match timing to the work
A completed repair and a long building project need different triggers. Review requests should reflect an experience the customer can evaluate. Check recency, unanswered reviews and differences between locations rather than treating one rating as a diagnosis.
What Young Digital can help with
A Sprint can implement one agreed review-request workflow. Its scope must be confirmed before work begins. The $179 Audit can review public trust/contact signals; private request timing and later follow-through can be considered only when supplied records support them. Neither route guarantees reviews or rankings.