Give each inquiry an owner and a next step.

A customer called or asked for a quote. Who owns the reply, what happens if that person is unavailable, and when does the next follow-up happen? Young Digital helps suitable owner-led field-service, appointment and project businesses answer those questions in one practical workflow. Rachael brings hands-on service-office management, finance and commercial banking experience to the scope and priorities.

Request a free setup fit review →Review the $179 Audit

One lead path

Give every inquiry a next owner and date.

We start with one route you already use—such as missed calls, website quote requests, or sent estimates—and agree on a response standard your team can maintain.

Receive Record the source and arrival time.
Assign Name the owner and fallback.
Respond Record the human reply.
Follow up Date the next action and close with an outcome.

Custom missed-call texting is not included in the $395 setup. Existing compliant messaging tools can be considered in a separately scoped project.

Published prices

Set up the workflow, then choose whether to check it monthly.

One time

Lead Follow-Up Setup — $395

For one existing inquiry source and workflow, using the tools your team already has.

Map how the inquiry reaches the team
Set a primary owner, fallback, response target, and two dated follow-up steps
Create a simple shared tracking view and outcome labels
Test one path together and hand off a short operating guide

New software, automation, CRM migration, and a second workflow are quoted separately.

Request a free setup fit review →

Optional monthly

Lead Follow-Up Monitoring — $125/month sample review

After setup, review one agreed workflow and up to ten redacted inquiry records you provide each month.

Check response and follow-up timestamps against the agreed standard
Flag unowned or overdue examples
Send a short written summary with one recommended adjustment

This is a monthly sample review, not live monitoring or a customer response service. Implementation changes beyond a small correction are scoped separately. Month to month; Website Care is not required.

Request a free monthly-review fit check

Choose the right monthly work

Follow-up records and website inquiries answer different questions.

$125/month · Follow-up sample review

Uses client-provided, redacted records to see whether the team replied and followed up. It does not set up analytics or change website pages.

$395/month + Care · Inquiry Monitoring

Checks website analytics, forms, call taps, and contact routes, makes one small website contact-path improvement monthly, and reports measurable inquiries. Compare website monthly services →

A defined first repair

Make the next reply easier to own.

Tell Rachael which inquiry source stalls. You will receive a written scope before work begins. No ranking, lead count, or booked-job result is promised.